Call Centre Agent – Live Chat at Kuda Bank- Kuda is a full service, app-based digital bank. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. Kuda is fast becoming recognized as the leading ‘Neobank’ for Africans.
Kuda Bank Recruitment for Call Centre Agent – Live Chat
To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
We are recruiting to fill the position below:
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Job Title: Call Centre Agent – Live Chat
Location: Nigeria
Employment Type: Full Time
Description
- We are looking for a Call Centre agent – Live Chat. You will be responsible for engaging current and potential customers through all interaction channels to provide support, ensure customer satisfaction and retention towards the fulfillment of the strategic goal of the business at large.
Responsibilities
- Act as the first point of contact to customers working across multiple interaction channels.
- Resolve customer issues within the scope of existing service levels
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Respond promptly and effectively to escalated disputes and communicate findings to customers.
- Providing feedback on the efficiency of the customer service process.
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Requirements
- HND / B.Sc with 1-2 years’ experience in similar role
- Knowledge of customer service practices and principles
- An understanding of banking procedures and policies and Computer literacy
- Ability to multi-task, set priorities and manage time effectively
- Result oriented.
- Ability to listen and probe effectively to determine customers’ real needs.
- Ability to provide accurate information.
- Conversant with major Telephony and CRM applications used across the industry.
- High degree of intelligence, communication and analytical skills
- Knowledge of the Financial Advisory and Intermediary Services Act.
- Good verbal communication skills – sincere and articulate.
- Passionate about service.
Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.
- An exciting and flexible work environment
- Competitive pay
- Smart and kind coworkers
- Full pension contribution
- Reliable health insurance
How to Apply for Kuda Bank Recruitment
All interested and qualified candidates should: Click here to apply
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