Pause Factory is a business and management consulting company that leverages people’s emotions and performance architecture to solve organizational challenges and craft organizational transformation.
The company is recruiting interested and qualified persons for the position as advertised below.
Job Title: Customer Service Officer
Location: Aso Drive, Abuja (FCT)
Job Type: Full Time
Responsibilities and Duties
Here is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:
- Open and maintain customer accounts by recording account information.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Manage large amounts of incoming calls.
- Achieve set target sales for the month.
- Resolve customer complaints via phone, email, or social media.
- Participate in the accelerated growth of company turnover by increasing the customer base.
- Inform customer of deals and promotions.
- Assist with placement of orders, refunds, or exchanges.
- Compile reports on overall customer satisfaction.
- Generate sales leads.
- Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
- Support sales and development departments.
- Provides product & service, or technical information to clients by answering questions and requests.
Qualifications and Skills/Competencies
- Bachelor’s Degree
- High level of Professionalism.
- Strong technical skills.
- Strong phone and active listening Skills
- Information technology.
- Written and Oral Communication.
- Team working skills.
- Good relationship skills.
- Attention to details
- Organized, meticulous, and confident.
- Result Driven Attitude.
- Product Knowledge.
- Strong analytical skills.
Knowledge:
- People-oriented and results-driven.
- Demonstrable experience with customer’s service experience.
- Ability to architect strategy along with good relationship skills.
- Excellent active listening, negotiation and presentation skills.
How to Apply for Pause Factory Recruitment
All interested and qualified candidates should kindly send their CV to: jobs@pausefactory.org using “Customer Service – Abuja” as the subject of the mail
Closing Date 30th September, 2020.
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