Client Service Officer needed at Stanbic IBTC 2018- Read full details and apply

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Stanbic IBTC is a firm believer in technical innovation. To help them drive their success into the future, they are looking for resourceful individuals to join their dedicated team at their offices.

You can get full details about the job below

Job Title: Client Service Officer-Balogun Business Association
Job ID: 33927
Location: Lagos Mainland, Lagos

Job Purpose

To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

Receive and handle ATM cards according to laid-down policies and procedures.
Ensure the ATM cards are locked away overnight.
Dispatch and receive ATM cards to/from away branches.
File ATM cards in received-date order.
Handle retained ATM cards according to laid-down procedures.
Perform daily balancing of ATM cards in conjunction with the Asset Custodian
Attend to all telephonic enquiries regarding ATM cards.

SIPML Management:

Attend to all pension enquiries
Processing of client withdrawal application.
Processing of client change of account information and signature
Processing of NSITF transfer.
Processing of deceased person benefit withdrawal.
Print statement of account and registration certificate for the client
Cross sale.
Render daily report on applicable platform.

SIAML Management:

Attend to all Asset management enquiries
Processing of client subscription.
Processing of client redemption
Processing of client change of account information.
Processing of deceased person redemption
Print statement of account and registration certificate for the client
Dispatch all document to appropriate unit after execution
Cross sale

Preferred Qualification and Experience

A Bachelor’s degree in any related field
0-2years banking experience, preferably interfacing with customers.
Strong relationship management background.
Experienced in upholding the highest levels of service.
Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise

Relevant business/financial qualification
Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Branch Manager Needed at Stanbic IBTC 2018- Apply Here

HOW TO APPLY

If you are interested in applying for this job and you meet the stipulated requirements. Click on CLIENT SERVICE OFFICER APPLICATION LINK to apply

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