Customer Experience Agent Recruitment at Maersk Line- Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people.
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Customer Experience Agent Recruitment at Maersk Line
Maersk is recruiting to fill the position below:
Job Title: Customer Experience Agent
Ref.: R12739
Location: Lagos, Nigeria
Employment Type: Full time
Key Responsibilities
- The main responsibility of the position is to ensure a smooth operation / service delivery of all shipments.
- Ensure that customers are daily updated on the status of their cargo.
- Follow local Customer Experience procedures which are in line with global SOP.
- Daily TrakIT Updates to ensure we have a record of the shipment status Use designated systems as the daily tools.
- Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs.
- Meet customer’s satisfaction per customer service’s instruction
- Regular receipt of manifests and ensure that documentation and railing / tracking of containers is done in time.
- Receipt of Shipping instructions coordinate booking with documentation.
- Coordinate the positioning of trucks for loading and dispatch of loaded and well sealed trucks to Lagos with full documentation.
- Maintain daily operation & communication with internal and external customers, including order validation and acceptance.
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Qualifications & Requirements
- International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.
- Should have a minimum of 3 years working experience.
- Microsoft Package (Word, Excel, Power Point, Access).
- Fluent English. Writing/Speaking
How to Apply for Customer Experience Agent Recruitment at Maersk Line
All interested and qualified candidates should: Click here to apply
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