Customer Service Officers at Accion Microfinance Bank (MFB) | Apply Now

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Accion Microfinance Bank Limited Recruitment 2021– The bank is recruiting interested and qualified persons for the position in its organization as advertised below.

The micro finance bank is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos, Oyo and Ogun
Job Type: Full Time

Job Responsibilities

  • Ensure full understanding of all Bank products and effectively explain product benefits and features to clients
  • Ensuring pro-active service to customers by adhering to Bank?s standard customer service delivery turn-around time
  • Handling customer complaints and servicing customers? inquiries.
  • Ensure optimal banking hall quality through keeping it organized, clean and optimal display of marketing materials and signage, correct information on foreign exchange signboard.
  • Cross sell to existing customers in- and outside branch.
  • Maximize customer satisfaction.
  • Work together with other branch departments as one team to deliver the exceptional performance of the whole branch.
  • Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, savings passbooks, cheque books, customer statements etc.
  • Maximizing Customer Satisfaction by ensuring quick and professional service and complaint management
  • Ensuring clear and logical queue management
  • Effectively engage clients to educate them on all products and cross sell services and products as required.
  • Ensure proper customer account opening documentation and filing

YOU CAN ALSO APPLY FOR- Access Bank Recruitment 2021

Qualification & Experiences

  • A minimum of BSc or HND in Mass Communication, Business, Banking & Finance, Accounting, Economics, and / or related fields.
  • Must have completed NYSC

Key Performance:

  • Strong interpersonal skills
  • Business Awareness / Achieving business performance
  • Planning and Organizational skills
  • Independent worker; honest and of high integrity
  • Communication and Presentation

Required Knowledge:

  • Complaint management
  • Standard Computer skills

How to Apply for Accion Microfinance Bank Recruitment

All interested and qualified candidates should: Click here to apply

Application Deadline  28th May, 2021.

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