Fenix is looking for an experienced, highly motivated and disciplined technical support staff to join their team for their Network infrastructure and call center communications platform.
Job Title : IT Systems Engineer
Department: Information Technology
Job Type: Full Time
Minimum Work Experience: Mid Level
Location: Lagos Island, Lagos, Nigeria
KEY RESPONSIBILITIES OF THE JOB
Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call centre demands.
The IT systems engineer will initially report directly to the Head of Customer Experience.
Key Responsibilities
- Ensure the installation and maintenance of internal network infrastructure
- Improve reliability and performance of existing network and call center systems in a scalable and flexible manner
- Integrate and facilitate optimal network solutions using best practices
- Build effective solutions for our call centre demands
- Initiate and manage relationships with external stakeholders/vendors
- Purchase of computer systems and other IT related equipment for staff onboarding
- Maintenance of stock of computers and other IT related equipment belonging to Fenix
- Adhoc and support assignments to ensure optimal up-time for internal stakeholders
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Required Skills & Experience
- Linux system administration experience
- Strong system, network debugging and troubleshooting skills.
- Experience working with VoIP, SIP, TDM, and related technologies
- Experience with Asterisk, Kamailio etc
- Custom Asterisk application development experience.
- Ability to transpose service or feature descriptions into technical requirements
- Experience setting up an internal network in an organisation of more than 50 people
- Experience designing and developing call centre solutions
- Experience customising existing call centre solutions
- Ability to rapidly build and test new services and features.
- Excellent written and verbal communication skills in English
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Highly Desired Skills
- Working knowledge of IP networking and configuration
- Good people skills
HOW TO APPLY
All interested person should click on Fenix Intl IT Systems Engineer Application Form 2018 to apply
