Globacom are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
Globacom desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the following positions:
Table of Contents
Globacom Customer Experience Center Recruitment
The positions attract competitive remuneration.
Coordinator Experience Centre – Ref: CEC
Experience:
- Minimum of 15 years’ experience in Senior Commercial and Technology role in Telecommunications or FMCG of a Blue Chip Company.
- Skilled at negotiating and influencing decision makers.
- Prior track record of coordinating various units within a business to deliver excellent first class services.
- Good knowledge of business and product development.
- Excellent analytical and presentation skills.
Head, Sales & Marketing Ref: HS&M
Experience:
- Minimum of 12 years’ experience in Sales and Marketing with at least 5 years at a Senior Management level in Telecommunications or FMCG of a Blue Chip Company.
- Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills.
- Good knowledge of the business environment.
- Good analytical and presentation skills
Sales & Marketing Manager Ref: S&MM
Experience:
- Minimum of 10 years Sales experience in a multinational Company.
- Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills.
- Excellent written and verbal communication skills.
Head, Regional Experience Centre Ref: HREC
Experience:
- Minimum of 12 years’ experience in managing and running an experience center or a retail outlet.
- Good understanding of business in technology & sales understanding.
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Head, Service Delivery Ref: HSD
Experience:
- Minimum of 12 years in service delivery and customer service.in an experience center or a retail outlet.
Service Delivery Manager Ref: SDM
Experience:
- Minimum of 10 years’ experience as Service Delivery Manager (SDM).
- Good experience of Partner management (internal & external), technological upgrade and upsell management in tandem with the Service manager
- Excellent written and verbal communication skills.
Head Service Management Ref: HSM
Experience:
- Minimum of 12 years in service delivery and customer service.
- Customer service, negotiating and influencing, analysis and decision-making, and management skills. Areas of knowledge: the business environment, product knowledge, and financial awareness
- Good experience in e2e customer, technical upgrades and upsell management.
Service Manager Ref: SM
Experience:
- Minimum of 10 years’ experience in Customer Service Management and Customer advocacy.
- Must be able to demonstrate a consistent profile of solution provider/problem solver with references.
How to Apply for Globacom Recruitment
All interested qualified candidates should e-mail their resume, possibly with a scanned passport photograph, within 2 weeks of this publication to experiencecentre.agents2020@gmail.com using the reference of the position as the subject of your mail.
or click on www.gloworld.com/ng/about-us/careers/
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