NCR Corporation are currently recruiting customer care center, view details and apply accordingly. Salary is very attractive.
NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
JOB TITLE: Customer Care Center Agent
JOB LOCATION: Lagos, Nigeria
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Manage communications for the team through email and phone
- Creation of incident and status update through email.
- Constant communication with Customer Engineer on incident assignment and status update.
- Serve as point of contact for CCC team
- Treat customer requests and assign to team members as appropriate, which may include the following:
- status updates for deployment sites including deployment management, technical, logistics, training and installations issues/questions
- escalations from various rollout stakeholders, and
- Requests for post-live configurations and live site support issues/escalations.
- Record all customer communications received and sent to customer in the Deployment database (includes status changes, dates, contact fields and comments).
- Formal education level: Bachelor’s degree preferred or Higher National Diploma.
- Specific skills & proficiency level:
- Professional and courteous phone and email communication skills
- Excellent organizational skills
- Excellent attention to detail
- Self-driven team player, dependable, and demonstrates the ability to manage multiple initiatives including daily, weekly and monthly tasks to support deployment and order processing activities
- Self-starter and works well with little supervision
- Overtime may be necessary to complete tasks
- Preferred – at least one year project administration or related experience
- Preferred – experience with use of Service Now
Method of Application
All interested and qualified? Click on the application link below to commence your application.
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