Nokia is a global leader in the technologies that connect people and things. Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Check out full details of the ongoing 2020 recruitment at Nokia Nigeria.
Operations Manager at Nokia Nigeria
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Main Purpose of Role:
Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction. It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure:
Main Responsibility Areas:
- Organizational Leadership & Development
- Contractual Service Delivery
- Business Development & Support
- 3rd Party Management
- Profit & Loss
Key Tasks:
- Organizational management and development
- Ensures Network operational performance
- Interface management to subcontractors & 3rd parties
- Ensure processes and procedures are regularly reviewed and updated
- Customer liaison for escalated Network Operations matters
- Employee Motivation
- Operational Reporting
- Budgeting & Control
Key Competencies:
- Managed Service Management
- Leadership
- People Management
- Process Management
- Customer Service
- Business Awareness
- Innovation
Key Interfaces:
- Customer CTO (or equivalent)
- Customer Care (or equivalent)
- Customer Team
- 3rd Party suppliers & Subcontractors
Key Performance Measures:
- Customer satisfaction
- Network KPI’s
- SLA’s & OLA’s
- Profitability
- Employee churn
Qualification and Requirements
Bachelor’s degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment.
How to Apply for Nokia Nigeria Recruitment/Vacancy
All interested and qualified candidates should: Click on the link here to apply
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