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UNITED BANK OF AFRICA PLC (UBA) RECRUITMENT 2018- Customer Care Department- Apply here

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UBA  RECRUITMENT 2018- The bank is currently recruiting. View application details and apply accordingly. We are always available to assist you the best possible way we can if you encounter any difficulties.

Details of the Job

Job Reference # HRWEST123C001

Contract Type- Permanent

Job Location

Benin City, Edo, Nigeria; Ado Ekiti, Ekiti, Nigeria; Abeokuta South, Ogun, Nigeria; Akure South, Ondo, Nigeria; Osogbo, Osun, Nigeria; Ibadan South-West, Oyo, Nigeria

Specification /Job Objective

•To ensure the business office provides excellent quality banking service to all customers.

•To maintain contact with new and existing customers on routine account management activities.

•To engage customers in cross selling of the bank’s products and services including E-sales

Role and Responsibilities

Customer Relations Management/Sales

•Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.

•Ensure proper documentation for all new and existing accounts.

•Ensure timely opening of new accounts on the system.

•Support branch sales and service team.

•Cheque book issuance and maintenance.

•Dormant account reactivation


Customer Service Ambassador

•Service improvement

•Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service issues resolution

•Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.

•Follow up customers with pending cases, and keep him/her informed.

•Compile and publish customer satisfaction score daily

•Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff

Requirements Educational Qualification

•Minimum Educational level – B.Sc. in any related discipline


• 27years and below

Experience (Optional)

•Prior experience in banking operations is highly desirable

•Relevant banking experience preferably supporting retail customers

•Sales knowledge, skill & experience (added advantage)


•Sound knowledge of Banking products and services

•Good understanding of the operational, credit and regulatory risks facing the business

•Business Development and acquisition

Key Skills

•Excellent customer service orientation

•High level of integrity

•Good verbal & written communication skills

•Selling skills

•Focused, Motivated & Results Oriented

•Paying attention to details

•Good interpersonal skills

•Fast and error-free processing

•Strong problem resolution skills

•Selling & Marketing Skills

How To Apply

Interested persons can apply by clicking on the link below

UBA Customer Care Application Link

Deadline for Application



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