GUO Transport Company Limited are recruiting. See full details of how to apply for the vacancy in this company. GUO Transport is a division of G. U. Okeke & Sons Limited, a household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.
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GUO Transport Company Limited Recruitment
As stated above, GUO Transport Company Limited are recruiting to fill the positions below:
Job Title: Customer Service Agent
Location: Lagos
Job Category: Customer Service
Job Description
- Receiving inbound calls and ensuring first time resolution
- Making outbound calls to get feedback from passengers(at least 100 calls)
- Bring up suggestions on how to improve the customer experience
- Maintain a proper filing system for passenger manifest for reference purposes
- Handle customer issues either via calls, social media platforms and emails and ensure prompt resolution within 48 hours of such issues been logged by the customer
Requirements (Qualifications and Experience)
- A Bachelor’s degree/ HND in any related discipline
- 0-2 years’ work experience
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices.
- Must be able to communicate fluently in English Language. (knowledge of a Nigerian language will be an added advantage)
- Previous experience in a customer support role
- Applicants should be not more than 30 years of age
Job Competencies
Candidate should:
- Possess good communication skills
- Be a team player
- Be able to multi-task, set priorities and manage time effectively.
How to Apply for Customer Service Job
All interested and qualified candidates should send their Applications to: hr.cv@guotransport.com.ng using the “Job Title” as subject of the email. Application Deadline is 6th of September, 2019.
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