Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. They operate 610 container vessels and provide ocean transportation in all parts of the world. Apply for this opportunity. Ensure you share this post with all your friends.
Every day their 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with their customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential.
The company are looking to hire interested and qualified candidates to join their team in Lagos State
Job Title: Customer Service Agent
Ref.: ML-194263
Location: Lagos
Job Description
- Reporting to the Ocean Customer Service Manager, the Customer Service Agent will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk.
Key Responsibilities
- Together with One teams, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
- Be fully responsible for customer satisfaction across Maersk product offering (own customers).
- Willingness to go the extra mile towards the customers & with focus on providing solutions.
- In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
- Have more Customer’s business Acumen and ability to know what factors drives the decision making.
- Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
- Ability to align with customer expectations upfront & to be able to respond with suggested solutions
- Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
- Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
Job Requirements
We are looking for:
- Dedicated, Decisive and result orientated with a can-do attitude.
- Likes to get it right the first time and can look ahead to avoid issues from happening.
- Able to work under pressure while keeping quality in focus.
- Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
- Good process understanding and digital proficiency.
- Comfortable with working with multiple items at the same time whilst keeping quality in focus.
- Well organized, efficient and effective.
- An excellent team player.
- Good moral compass and ability to work the Company’s values.
- Fluent in English (written and oral)
- Minimum B.Sc or Master’s Degree /MBA in Marketing, Sales or Business-related course
- Minimum 2 years customer service or sales experience.
- Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learn fast
- Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
- Strong interpersonal and communication skills.
- Passion for Customer Service.
- Pro-active person with a service oriented mindset.
How to Apply
All interested and qualified candidates should Click on the application link here to apply
Application Deadline
19th December, 2018
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