Stanbic IBTC Bank Recruitment for Graduate Personal Bankers (Nationwide)

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Stanbic IBTC Bank recruitment for Graduate Personal Bankers (Nationwide) is ongoing. See full details of how to apply below.

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. See full details of how to apply for this massive opportunity now. Ensure you share this post with your friends.

The bank is recruiting to fill the position below:

Personal Banker (Nationwide)

Job ID: 62137
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments.
Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
Provide customers at the branch with basic day – to – day services.

Key Responsibilities / Accountabilities

Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
Place equal emphasis on liability generating (non-borrowing) and borrowing customers.
Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.

Minimum Qualification and Experience
Qualifications: