Nigerian Stock Exchange Recruitment 2018- Client Experience Officer Apply

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The Nigerian Stock Exchange was established in 1960 as the Lagos Stock Exchange. In 1977, its name was changed from the Lagos Stock Exchange to the Nigerian Stock Exchange.

The NSE is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world. The Nigerian Stock Exchange powers the growth of Africa’s largest economy and offers a comprehensive range of products.

They are championing the development of Africa’s financial markets. The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more.

They are currently inviting interested and qualified persons to apply for the below listed position. View details of the job below

Job Title: Client Experience Officer
Location: Onitsha, Anambra
Report to: Head, Branch Network
Grade: Assistant Officer – Officer
Division: Listings Business Division
Department: Branch Network Department
Estimated Date Of Resumption: Monday, September 3, 2018

Job Summary

The Client Experience unit at the branch offices is one of the three business lines the Exchange maintains at the branch offices; the others are Quotations & Listing and Administration.
The Client Experience Officer has the strategic responsibility for organizing the Help Desk and managing existing and potential investors to ensure that investors’ confidence is strong at all times for market development as well as coordinating the end-to-end processes of The Exchange’s Financial Literacy Programmes(FLP) in his catchment area.

Key Responsibilities

Keep abreast of all policies and procedures of The Exchange and ensures that the same is applicable with all the personnel of the Branch
Seek FLP mandates from Schools/Colleges/Universities and Investor Groups to be organized either in The Exchange’s offices or an offsite location as may be agreed with the clients
Receive and collate investors complaints as well as maintain an updated record of the branch office investor complaints register; escalate unresolved complaints to BDR Department at the Head Office
Send periodic information on the SEC format to Broker Dealer Regulations Department
Organise Financial Literacy Programmes (FLP) in line with the policy of The Exchange and ensure that all FLPs programmes held are evidenced with pictures, which are to be sent to the Head Office
Organise and arrange enlightenment and educational programmes within the catchment to engender public awareness and interest in the activities of The Exchange. Solicit for sponsored media coverage to propagate the activities of The Exchange
Ensure that Programme Evaluations are completed by the participants and summary sent to the head office
Maintain the Help Desk of the branch office, an up to date register of people seeking enquiries from the branch office and a directory of branch office contacts for reference purpose

Qualifications And Experience
To successfully deliver the above goals, the right candidate must have:

Minimum of HND/ Bachelor degree in Social and/or Management Science disciplines, preferably in Economics, Marketing, Finance
Minimum of 3 years Marketing experience
Membership of a professional body like Nigerian Institute of Marketing is an advantage
Demonstrated knowledge of Marketing, Job Scheduling tools such as Visio, Excel, MS Project, Smart Arts, etc. is an added advantage.

Functional Competencies:

Analytical Thinking
Business Acumen
Strategic Research
Conflict Management

Behavioural Competencies:

Change Management
Decision Making

HOW TO APPLY

Interested and qualified candidates should:Click here to apply

OTHER AVAILABLE POSITIONS

Branch Admin Officer

Quotation and Listing Specialist

Transaction Manager

Client Experience Officer

Deadline for Application

20th July, 2018.

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